Welcome to episode #31 of the SubscribeMe show from SubscribeMe.fm.
I’m your host Ravi Jayagopal. This is THE podcast to listen to, to learn about creating membership sites & online courses, making, marketing and monetizing digital content, WordPress, eCommerce, digital marketing, and tools, techniques and tips that you can use to create a long term, profitable online business.
I am the co-founder & co-developer of DigitalAccessPass.com, easily the best membership plugin in the industry, fondly known as DAP.
In today’s episode, I talk about How To Get Audio & Video Feedback and Testimonials from your Audience.
If you want your web site visitors or your members to leave you audio or video feedback, whether it is to give you a testimonial, or ask a question, or offer a review, or just about any kind of feedback, then for a very long time, there have been only a few good options.
A very popular service that a lot of podcasters use, is SpeakPipe.com. I’ve heard the audio feedback left by listeners of a few podcasts I listen to, so I know the service itself works great, otherwise so many people wouldn’t be using it. But I’ve personally never left feedback for anyone using this service, even though I wanted to at times even to just connect with the podcaster and thank them for the value I just got from their show, but I couldn’t do it because the big issue with speakpipe, especially if you’re on a mobile device, is that when you visit a podcaster’s web site, and you click on the speakpipe image to leave audio feedback, then you’re first asked to download their mobile app first. And without downloading and installing their app, you cannot leave audio feedback for the site owner.
Now, I don’t know about you, but in this day and age of awesome UI and UX – ux stands for user experience, and UI stands for user interface – asking someone to download an app just so that you can do one little thing on a web site, that too an app that I may never need again, something I have no use for, doesn’t add any value to my life, and all this so that I can do something that is actually more useful to the site owner? That’s just plain archaic thinking – and just outright annoying. That would be like you coming to my web site, and you want to contact me, and when you click on the contact-us link, you are asked to download a piece of software first befor you can use the contact us form, and you were trying to ask me a pre-sales question about my product or service. Would you bother downloading a special app for that? You probably wouldn’t. And even if you were a glutton for punishment, I can’t imagine too many people doing that for MY benefit as the site owner. So I wouldn’t use speakpipe unless they fixed this issue.
Plus, as far as I know, speakpipe just offers audio feedback.
What if someone also wanted to leave you video feedback? Or, maybe you want both audio and video, so you could take the video part of their feedback and use it in your content marketing, like in your youtube channel? And you can use the audio, on your podcast?
I guess you could use an app like SnapChat, and tell your users to snap you. Now, full disclosure: I have never used SnapChat even though I did sign up for an account after listening to Gary Vee hyperventilate over it over and over again. But I’ve never really actually used it, but I’ve heard that you can send someone a private video snap. But I mean, are you really going to ask people who are right there on your web site, to go and download snapchat, sign up for an account, teach them how to use the app, offer a tutorial on how to send you a video snap? I’m sure one day in the future – maybe a couple of years from now, everyone is on snapchat and this won’t be an issue. But that day is not today. So apps like snapchat are not an option when it comes to your web site visitors leaving you audio or video feedback.
I guess your Youtube channel could be a great place for people to leave you video feedback, but you would first need to send them offsite, away from your web site, to your youtube channel, they would have to log in to youtube first, and they can’t upload a video to your channel – they would have to respond to one of your existing videos. And all of that doesn’t work if you just want a easy and convenient way for your audience and your customers to simply go to your web site, click a button and leave you video or audio feedback right from that page. I can’t believe Youtube doesn’t provide an easy widget that you can embed into your web site to collect video feedback that is just uploaded automatically to your channel. And I also can’t believe that Facebook doesn’t offer a way to upload a video as a response to someone else’s comments. If you see someone’s post on Facebook, you can respond with text, links and even images, but not video. And I actually find that shocking.
Anyway, that brings us to Option #3.
Option #3: (Best Option – What I Use)
When I was getting ready to launch this podcast back in September 2015, I found this amazing free WordPress plugin that does this really well. And this is the best option available on the market. And it’s crazy to think that it’s actually free!
Listen to the episode for more details.
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Thanks again for listening. I’ll talk to you soon.
– Ravi Jayagopal
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